Support
Talk to a person.
One address reaches us: support@probily.tech. We read everything and answer as quickly as we can — Probily is in public beta, so replies come from the people who build the product.
What to include
- Account questions — the email address you signed up with.
- A report question — the report ID (it looks like
1234-ABCDand is shown on the report). - A Dossier question — the entity link (it looks like
/e/Q…). - Billing — the email on the subscription; never send card numbers by email.
Things you can do without writing in
- Manage or cancel a subscription — Settings → Plan & billing. Cancellation takes effect at the end of the paid period.
- Export your data — Settings → Data & export. A signed archive of your projects, entities and published reports is available on request.
- Delete your account — Settings → Delete your account. Deletion removes your account, projects and private data.
- Refunds — the policy is short and honest: see Refund policy.
Responsible disclosure
Found a security issue? Please write to support@probily.tech with «security» in the subject before sharing it anywhere else — we take these first in the queue. More on how the product handles data: Security · Privacy.