Probily Public beta

Refund & Cancellation Policy

Version 1.1 · effective 2026-06-24. The short version: a 14-day no-questions cooling-off refund on the first payment of any new paid subscription, you can cancel any time to stop future renewals, and all billing runs through Paddle, our Merchant of Record. The free tier has no payment, so refunds don't apply to it.

1. Scope

This policy applies to Probily paid subscriptions — Solo, Pro and Team, billed monthly or annually. All charges are processed by Paddle.com, which acts as the Merchant of Record for Probily; your card statement and receipt come from Paddle. The free tier is free and has no payment to refund. Team / enterprise agreements may set their own terms in the contract, which take precedence over this page.

2. 14-day cooling-off refund

You can request a full, no-questions-asked refund within 14 days of the first payment that starts a new subscription (or a new annual term), for any reason. You do not need to justify the request. This window aligns with EU/UK consumer-protection rules and applies regardless of how much of the service you have used in those 14 days.

3. Cancellation & renewals

You can cancel at any time from your account settings or via the link in any Paddle receipt. Cancellation stops all future renewals. You keep access to your paid plan until the end of the period you have already paid for; the subscription then lapses to the free tier.

Outside the 14-day cooling-off window, payments already made for the current period are not automatically pro-rated or refunded (standard for subscription software) — but the Operator will still consider a refund at its discretion, and typically grants one when:

4. What «full refund» means

100% of the price paid, refunded to the original payment method through Paddle, within 7 business days of approval. No deduction for «processing fees» or «restocking fees» — this aligns with the FTC unfair-fees rule (16 CFR Part 464), which prohibits hidden post-purchase fees.

5. How to request a refund

Email support@probily.tech with the subject line «Probily Refund» and include:

  1. The email address on your Probily account.
  2. The Paddle transaction or subscription ID (from your purchase receipt — Paddle emails one for every charge).
  3. Optional: a one-line reason. Not required for refunds within the 14-day cooling-off window.

The Operator will acknowledge the request within 24 hours and process it within 7 business days. Requests inside the 14-day window are auto-approved.

6. Effect of a refund

7. What's NOT refundable

8. Chargebacks

If you initiate a chargeback through your bank or card issuer without first contacting Probily, the Operator (via Paddle) will respond with evidence of service delivery. Where a chargeback is found to be fraudulent (the service WAS delivered and the 14-day window has expired), the Operator may suspend the associated Probily account and decline future paid service.

9. Contact

Refund and cancellation requests: Probily · support@probily.tech.

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